FAQ

What payment methods do you accept?

Currently, we accept payments via Paypal and credit card. You can also use Paypal to pull funds from your bank account ​as well.

Do you offer refunds?

​Refunds are not processed due to the digital nature of the products available. 

How do I purchase? How will I download my purchase?

What do I do if a colleague or friend wants a copy of the resource I've purchased?

​While we love that you'd like to share, it is against the Terms of Use to email or redistribute products purchased from this bundle. Each resource is for single classroom or personal use only. You will be breaking copyright laws if you share the resources you have purchased. This includes but is not limited to emailing files, uploading to shared drives and sharing logins. If your ​colleague or friend ​wants a copy, you can forward the link to the product in ​the store ​so they can purchase a single use license for themselves.

Can you edit the resource to suit my needs better?

Due to the limited time nature of this bundle, we cannot take edits at this time. We appreciate your understanding! 

I'd like to request a specific resource - how do I do that?

Due to the limited time nature fo this bundle, we are not adding specific resources. We appreciate your understanding! 

I really wanted a hard copy not a digital download!

​Unfortunately, all products are digital in nature. This allows us to reach many more teachers and families than we ​could if we were selling hard copies of resources. You can always send this to your local copy shop or office supply store to be copied for you. 

How do I download my purchase?

You have several options for downloading. After you complete the checkout process, you will get this screen - 


You can download the files directly to your computer, save them to Dropbox, or access them via the email you will receive. (Make sure to check the "Promotions" or "Spam" boxes if the email doesn't show in your Inbox.) I recommend saving them to your Desktop and then renaming them to ensure you can find them in the future. 
​Can I download my purchases at a later date?
Yes! As long as you keep the email with the download instructions or save the download URL, you will have access. 

I never received an email after my purchase. What do I do?
Sometimes the email goes to your spam or promotions folder. Sometimes, very rarely, the email disappears into cyber space never to see the light of day again - this seems to happen more frequently with Gmail and school/government email addresses. ​You should have seen the download button immediately after purchase, but if you need further assistance, please go to the bottom of this page and use the "Contact Me" option for further assistance. 

Can you just email the resource to me instead?

Unfortunately we do not have the resources to do this. Most of the downloads on this site are far too big to send via email so you must use your account to download the files. If you can't get your download to work, it is most likely because your internet connection isn't strong enough so you'll need to make sure you've closed all other programs, browsers and windows on your computer and then try again.

I'm having trouble printing my resource.

All files have been saved in high resolution ready for you to print either at home or via a printing company. Follow the steps below to print your PDF.
1. Click to download the file.
2. Be sure to save the file to your desktop computer rather than just open the resource.
3. Open the file with Adobe Acrobat. (You will need the most recent update for your files to print correctly.)
4. Select File>Print and then ​ensure the printer settings are correct.
We personally print at High Quality for the ​most accurate and highest print quality.​

Part of my resource is being cut off when I print.

All resources are designed to be printed on typical 8.5x11 inch paper. Be sure to select 'fit to page' when printing your resource to ensure that important parts of the page aren't being cut off during the printing process.

​My resource is printing too big. How do I change the size?

​If you'd like to fit more labels or posters on a page, you can print multiple pages per sheet of paper. To do this, select File>Print and then under the Page Sizing option, select 'multiple.' I often select 2 pages per sheet and then just check that the orientation is correct to make sure that I get the sizing correct. Just be sure to check the little preview window looks correct before printing.

My printing company won't let me print the resource!

​Sometimes printing companies will not let you print a document if you don't own the copyright yourself. You can provide them with your receipt or invoice as proof of purchase. 

I don't live in the United States, can I still purchase from your site?

​Yes! Of course! While our products are listed in USD, anyone is able to purchase from the store no matter where they live. You'll just be charged the converted rate during the checkout process. You can use this Currency Converter Tool to find out what the price is in your local currency.

​HELP! I'm still having trouble!

​If your question wasn't answered above and you're still having trouble, please contact us at heather . fergen at gmail dot com. Please note that the support desk is open from Monday to Friday 9am - 3pm CST.

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